New Patients

Your First Visit
At the first visit to the orthodontist, diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination, plaster study models of the teeth, photos of the patient’s face and teeth, and X-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

After the doctor has evaluated your records, we discuss your treatment with you in detail, including the cost for your particular case.

Regular Appointments
The appointment when you receive your appliances (braces, expanders, etc.) is typically one to two hours. You’ll then see us at regular intervals 8-10 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday to Thursday from 8:00 AM to 5 PM. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 8-10 weeks in advance.

Paying for Services
Every patient’s orthodontic needs are different. Therefore, we will determine your fee according to the scope and duration of treatment. We will provide you with a suitable and convenient payment schedule.

We accept payments using Visa, MasterCard, debit, and cheque for your initial payment or for payment in full.

We offer a monthly payment plan to our patients and families. As a courtesy, we do not charge interest or financing charges. If choosing the monthly payment option, we will set up recurring payments through your banking/financial institution. Your payment schedule will be coordinated through your treatment coordinator and a financial contract will be reviewed with you at the beginning of treatment.

If you have extended medical coverage for orthodontic treatment, please inform us so that we can provide an insurance predetermination form. We cannot receive payment directly from your insurance company. Receipts for payment will be emailed to you and you can then submit to your insurance company for reimbursement.

Patient Forms
Please take a minute to complete the secure online patient information form or print and fill out prior to your first appointment:

Patient Form (Child) PDF DOC
Patient Form (Adult) PDF | DOC
Online Form

If you’re unable to open PDF files, you can get Adobe Reader® for free.